Due to continued increases in freight and operating costs, our minimum carriage paid order values will increase from 1 June. We remain committed to keeping pricing as stable as possible, and any future price changes will be communicated through our B2B website. Thank you, as always, for your continued support.

Delivery & Returns

Delivery Options

Tell your customers about your delivery options. Provide them with information about expected delivery time and any additional services they can opt for, such as express shipping or package tracking.

Returns: Simple as 1-2-3

In-Store Returns

Tell customers about your return options. For example, if they can return items to any physical store.

Online Returns

Offer customers to choose an item they want to return, print a prepaid label, and drop it at the post office.

Express Pickup

If it’s possible to call or fill out a form for courier pickup, offer customers this option.

Product Exchange

If you allow product exchanges, it can be a nice alternative to refunds. Explain to your customers how to choose a better size or give any other instructions they may need.